Introduction

Retrieving activity and diagnostic logs from a Xerox printer is essential for analyzing usage, troubleshooting errors, or sharing technical information with Gespage support or Xerox support. Logs are especially useful for identifying incidents, tracking print jobs, and investigating network or configuration issues.

Prerequisites

• Access to a computer on the same network as the Xerox printer

• The Xerox printer’s IP address

• Administrator credentials for the device (default password is often 1111 or the device’s serial number)

• Administrator rights on the Xerox web console

Detailed Steps

1. Accessing the Web Interface

• Open a web browser on a local network computer.

• Enter the Xerox printer’s IP address in the address bar and validate.

• Click the “Log In” button at the top right.

• Select “admin” and enter the administrator password.

2. Accessing the Logs Section

• In the main menu, click on “Security” then “Logs”.

• Several types of logs are available depending on the model:

  • Audit Log: records user activity

  • Device Log: records system and diagnostic events

  • Support Log (AltaLink/PrimeLink): advanced support log

  • Network Troubleshooting Log: records network activities during a dedicated session

3. Exporting the Logs

• For the Audit Log:

  • Click on “Audit Log”

  • Enable the “Enable” option if necessary, then click “Export”

  • Save the generated file to your computer

• For the Device Log:

  • Click on “Device Log”

  • Read the warning and click “Accept”

  • Save the file to your computer

• For the Support Log or Network Log (AltaLink/PrimeLink models):

  • Click on the desired log, start/stop the session if necessary, then click “Download” to retrieve the file

Important Notes

• Log files are often encrypted: only the Xerox support team can fully interpret them.

• Do not use third-party tools to attempt decrypting the logs: this could compromise the validity of the analysis.

• Always keep the original filename of the log when sending it to support (do not rename).

• When sending to Gespage, attach the file as-is and specify the context of extraction.

Conclusion

Retrieving logs on a Xerox printer is straightforward via the embedded web interface, provided you have administrator rights. These files are crucial for in-depth analysis and should be sent directly to support without modification. If you have trouble accessing them, contact your network administrator or Gespage technical support.