Context: This article aims to identify the directories containing the log files for each main module of the Gespage v9 solution. The location of these logs is essential for advanced diagnostics and incident resolution.
1. Gespage Server (Gespage Application Server Service)
Module Role: This is the main service of the Gespage architecture, based on a Payara application server. It manages the printing logic, user accounts, the web administration interface, and communication with terminals and agents.
Log Contents: These logs contain all information and errors related to the application core: communication with the database, operation of the administration interface, requests from terminals, etc.
Locations:
V8 Standard:
<Installation directory>\Gespage\GespageCore\server\logsV8 Standalone:
<Installation directory>\Gespage\GespageCore\server\payara4\domains\domain1\logs\V9.0.0 to 9.2.1:
<Installation directory>\Gespage\GespageCore\server\payara5\domains\domain1\logs\From V9.3.0 onwards:
<Installation directory>\Gespage\GespageCore\server\logs\
2. Gespage Agent (Gespage Print Service)
Module Role: The Gespage Agent is installed on print servers to manage and supervise print queues. It intercepts print jobs locally before communicating with the central Gespage server.
Log Contents: These logs are essential for diagnosing issues related to print job interception (spools), document analysis (page counting, color), and communication between the agent and the server.
Location:
<Installation directory>\Gespage\GespageCore\logs\
3. Gespage Mobile (Gespage Mobile Service)
Module Role: This service specifically manages print jobs submitted from mobile sources, such as the user web portal, email submission, or the official smartphone application.
Log Contents: They contain traces of the processing of documents sent from mobile devices, any format conversion errors, and information related to SMTP and email printing services.
Location:
<Installation directory>\Gespage\GespageCore\Geps\logs\
4. User Web Interface (Apache)
Module Role: This is the web portal accessible to end-users (by default on port 7143) to submit print jobs. This service is typically managed by an Apache web server.
Log Contents: These logs (access.log and error.log) are useful for investigating user connection problems to the web portal (HTTP 404, 500 errors, etc.).
Location:
<Installation directory>\Gespage\GespageCore\server\Apache24\logs\
5. Collect MFP logs
Additional Information: Event Log in the Interface
For first-level diagnostics, it is recommended to consult the Event Log directly in the Gespage administration interface.
Access: Logs menu > Event Log.
Usefulness: This log centralizes all server activity and classifies it by criticality level and by source (Gespage, Supervision, Configuration, Terminal), often allowing for the rapid identification of a problem's cause without needing to manually browse the log files.