Advanced administration - Collecting Logs on Lexmark Devices

Introduction

This article provides a complete procedure for collecting logs from copiers and embedded Gespage applications (eTerminal) for diagnostic purposes. These logs are essential for identifying and resolving issues related to device functionality, print jobs, and embedded applications. Logs must be collected after reproducing the observed problem on the device.

Prerequisites

• Administrator access to the copier’s web interface.

• IP address of the copier.

• Network access to the device.

• Basic knowledge of web navigation and file management.

• Gespage support contact information for submitting collected logs.

1. Retrieving Machine Logs (FWdebug and SE logs)

1. Open a web browser and navigate to:

   http://<copier_IP>/se
   

   Replace <copier_IP> with the copier's actual IP address.

2. Access the logging configuration menu:
   [Embedded Solutions] > [Set Logging Level] > [Yes] > [Submit]
   Set the log level to Debug.

3. Clear existing logs:
   [Embedded Solutions] > [Clear Log File] > [Yes] > [Submit]
   A confirmation message will indicate that all logs have been cleared.

4. Reproduce the observed problem on the machine.

5. Download the logs:
   [Embedded Solutions] > [Log File] > [Logs Gzip Compressed]

   • A file named logs.tar.gz will be generated and downloaded.

   • If no hard drive is installed, a file logs.txt.gz will be downloaded.

6. Retrieve the Embedded Solution Framework (eSF) information bundle:
   [Embedded Solutions] > [Bundle Information]
   Save the displayed page or export it as a .txt file.

2. Retrieving Embedded Application Logs (eTerminal Gespage)

1. Open a web browser and navigate to:

   http://<copier_IP>/se
   

2. Navigate to the application log menu:
   [Embedded Solutions] > [Log File]

3. Download the log file associated with the embedded Gespage application.

3. Submitting Logs to Support

1. Collect all downloaded files:

   • logs.tar.gz or logs.txt.gz

   • eSF bundle

   • Embedded application log files

2. Create a .zip archive containing all files.

3. Send the archive to Gespage Support, who will forward it to Lexmark if necessary.

Important Notes

• Logs must be collected after reproducing the problem to ensure relevant information.

• Include all files in the archive to avoid delays in analysis.

• Keep a copy of the logs for reference.

Conclusion

Following this procedure ensures that all necessary diagnostic information is available to support teams. Accurate log collection is crucial for timely and effective resolution of issues with the copier and embedded Gespage applications.