Anydesk
This is the official download link : https://anydesk.com/en/downloads/windows
Before contact support team, please make sure to install anydesk and provide the login details to the technician.
What's AnyDesk?
AnyDesk's high-performance Remote Desktop Software enables latency-free Desktop Sharing, stable Remote Control and fast and secure data transmission between devices.
Screen Sharing : View the screen of another device or share your monitor with other users
File Manager: Manage dateand files between two devices parallel to a normal remote session
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